West Point Vacation Packages

Room was clean , pool was beautiful and clean. Over all experience was great

The rooms are dated and if You look with a little focus you start to see how dated. The caulk in the tub is gray and loose. The furniture has stains. The tv is not setup with streaming. The floors creek very loudly that it kept us awake from the people above us waking around late at night. Most Staff were friendly and attentive. Some were a bit strange and were not the warmest at the fitness center and pool.

Overall a great stay! Much nicer than what I had expected. We rented a two bedroom town-house, which actually had a third room which was a "sun-room" with a sofa-bed and TV instead of having the sofa-bed in the living room. The unit was very clean, spacious and had marvelous working AC. The gym was a good size and had a lot of equipment, plus a sauna and steam room, Loved the 3 tiered swimming pool with nearby splash pad. The pool was warm and had two large shallow sections which were perfect for the grandkids, ages 2 and 4. I would recommend wearing water shoes in the this outdoor pool as the bottom surface is very rough and my grandkids cut up the bottoms of their toes. The indoor pool was also very nice (softer bottom surface), it was huge and also has a large shallow area for the kids. Staff was very friendly and accommodating. Requests for extra linens, soaps and other household necessities were promptly supplied. We had enough cooking utensils and dishware to make small basic meals. In room washer and dryer a huge plus! Attended the timeshare presentation as part of a promotion and it wasn't too bad actually, very low pressure, so that was refreshing. I appreciated the front desk allowing us to extend our stay for two nights and stay in the same unit even though we booked through Expedia instead of the resort. Resort is very close to Target and Water Country/Busch Gardens. This is not a high end resort but very family friendly and a good value for the money.

Zaina, the front desk representative was very pleasant upon my arrival after 10:00 p.m. She was very professional and kind. The breakfast was expensive and unfortunately, was not included in the price.

Though overall, my stay at the Omni was incredible, please make sure to request a refrigerator if you need one. I was very disappointed to learn that refrigerators are not automatically provided and must be requested for an additional daily fee. I was also surprised that Wi-Fi comes with an additional charge. For a hotel of this caliber, I would expect these basic amenities to be included with the stay.